Is your business customer focussed. Do you have a customer-centric strategy. A simple checklist for your business by Ysatisfy consultancy
What does customer focussed or customer-centric business mean? Firstly, let’s take a look at how customers attribute profit to a business; research has shown that many businesses operate according the 20: 80 rule (Angel customers and Demon customers by Larry Selden & Geoffrey Colvin). 20% of a business’s customer base generates 80% of its profits. What’s [...]
Tuesday, January 5, 2010
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